Privacy Policy
Effective Date: 01/11/24
At Chloe’s Counselling Centre, your privacy is fundamental to the trust we build together. This policy explains how we protect your personal information while providing our person-centred counselling services.
Our Commitment to Your Privacy
We understand that sharing personal information requires significant trust. As counselling professionals, confidentiality and privacy are at the heart of our practice. This policy outlines our dedication to protecting your information with the same care and respect we bring to our therapeutic relationships.
1. Information We Carefully Collect
We gather only essential information needed to provide you with quality counselling services:
Essential Information:
- Your name and contact details
- Emergency contact information
- Relevant health information you choose to share
- Session notes and therapeutic progress
- Payment information
Website Interactions:
- Contact form submissions
- Appointment bookings
- Newsletter subscriptions (with your explicit consent)
2. How We Use Your Information
Your information helps us provide professional, person-centred support:
Primary Uses:
- Delivering personalised counselling services
- Managing your appointments effectively
- Ensuring your safety and wellbeing
- Processing payments securely
- Maintaining appropriate clinical records
Communication:
- Sending appointment confirmations and reminders
- Responding to your enquiries
- Sharing relevant resources (with your consent)
3. Our Promise of Confidentiality
Confidentiality is central to our therapeutic relationship. We maintain strict confidentiality with these important exceptions:
- Risk of serious harm to yourself or others
- Legal requirements or court orders
- Your explicit request for information sharing
- Supervision requirements (discussed anonymously)
4. Keeping Your Information Secure
We protect your information through:
- Secure, encrypted digital systems
- Password-protected devices and files
- Regular security updates and reviews
- Strict access controls
- Secure disposal of obsolete records
5. Your Rights and Choices
You have full control over your personal information:
- Access your information at any time
- Request corrections to your details
- Withdraw consent for communications
- Request data deletion (where legally permitted)
- Receive copies of your information
6. Session Records
We maintain brief, factual session notes to support your therapeutic journey. These records:
- Are stored securely and confidentially
- Include only essential therapeutic information
- Are maintained as required by professional standards
- Can be accessed upon your request
7. Website and Online Security
Our website uses secure systems to protect your information:
- Encrypted data transmission
- Secure appointment booking system
- Protected contact forms
- Regular security assessments
8. Working with Others
We may work with trusted service providers for:
- Secure payment processing
- Appointment scheduling systems
- Email communications
- Website maintenance
All providers are carefully selected and bound by strict confidentiality agreements.
9. Updates to This Policy
We review this policy regularly to ensure it reflects current practices and regulations. Any changes will be:
- Posted on our website
- Communicated directly if significantly affecting your rights
- Dated for transparency
10. Contact Us
We welcome your questions about privacy and data protection:
Chloe’s Counselling Centre
PO BOX 18741
hello@chloescounselling.co.uk
Your Trust Matters
Thank you for trusting Chloe’s Counselling Centre with your personal information. We honour this trust by maintaining the highest standards of privacy and confidentiality in everything we do.
This policy demonstrates our commitment to protecting your privacy while providing professional, person-centred counselling services. If you have any concerns or questions, we encourage you to reach out to us.
