Frequently Asked Questions

Booking a session with us is straightforward and convenient. We’ve made it easy for you to take this important step in your journey:

• Online Booking: Visit our dedicated appointment page. Here, you can view available time slots and book your session at your convenience.
• Phone: If you prefer to speak with someone directly, you’re welcome to call us on 0750 865 1744. We’ll be happy to assist you in finding a suitable time for your session.
• Email: You can also reach out via email if you have any questions before booking. We’ll respond promptly and can help you set up your appointment. Our Email address is: hello@chloescounselling.co.uk

We offer flexible scheduling options, including some evenings and weekends, to accommodate your busy life. Remember, in line with our person-centred approach, you’re in control of your counselling journey from the very first step of booking your session.

Book Your Session Now

Your first session is about building a connection and understanding your needs.

Here’s what you can expect:

• An opportunity to share your concerns and goals
• Discussion about your background and current situation
• Explanation of our counseling approach and how it can help you
• A warm, welcoming environment (if attending in person)
• Collaborative planning for your therapy journey
• Opportunity to ask any questions you may have

Remember, you set the pace, and we work together to create a plan that feels right for you.

Person-centred counselling is an approach that puts you at the centre of your therapy journey. It’s based on the belief that you have the innate capacity for growth and self-direction. In this approach, the counsellor provides a supportive, non-judgmental environment where you can explore your thoughts and feelings freely, leading to greater self-understanding and positive change.

Protecting your privacy is our top priority. Everything discussed in counselling is kept strictly confidential, with only a few exceptions:

• If there’s a risk of harm to yourself or others
• If required by law (e.g., court order)
• If you provide written consent to share information

We’ll discuss these limitations in detail during your first session, ensuring you feel safe and informed throughout your counselling journey.

It’s completely normal to feel apprehensive about starting counselling. Here’s how we help ease those nerves:

• Our warm, empathetic approach helps you feel comfortable from the start
• You’re in control – you only share what you’re ready to
• We start where you are, moving at a pace that feels right for you
• Remember, taking this step is a sign of strength and self-care

We’re here to support you every step of the way, ensuring you feel safe and respected throughout your counselling journey.

We understand that life can be unpredictable. If you need to change your appointment:

• Please give us at least 24 hours’ notice
• You can cancel or reschedule by phone, email, or through our online system
• For cancellations with less than 24 hours’ notice, a fee will apply (we’ll discuss our policy during your first session)

Your commitment to your sessions is important, but we’re here to work with you when changes are needed.

While we provide compassionate care, we are not an emergency service. If you’re in crisis:

• For immediate danger to yourself or others, please call 999
• Contact your local crisis helpline (we can provide numbers)
• Reach out to your GP or local A&E for urgent support

We can help you develop a safety plan during your regular sessions to manage potential crises. Please see our full list of emergency services here

Each session is for 1 Hour. The duration of your counseling journey, however, varies for each individual:

• Some clients find short-term therapy (6-12 sessions) sufficient
• Others benefit from longer-term support (recommended)
• We’ll regularly review your progress and adjust the plan as needed
• You’re always in control of how long you continue with counseling

Our goal is to provide the support you need to achieve your personal growth and well-being objectives.